Back in 2022, our research programme on the digitalisation of basic services in Africa explored how digitalisation relates to inclusion, mapping which digital services are available in different countries and whether they are inclusive of poor and vulnerable groups.

Our research focused on 5 case studies:

  1. Ghana
  2. Rwanda
  3. Uganda
  4. Mauritius
  5. Benin

With this new infographic, we present key findings and data from our research.

For more information on the research programme, please visit this page.


Download Infographic

Leave a Reply

Your email address will not be published. Required fields are marked *

Related items

Video: Making Digital Public Services Inclusive

Our research programme on the digitalisation of basic services in Africa explored how digitisation relates to inclusion. As more and more public services are digitalised governments must be cognisant of the exclusion that can occur, specifically within poor and vulnerable groups.

Closing digital divides

This article presents some preliminary findings from INCLUDE’s latest research programme, which was designed to gather important information on effective digitalisation of basic services in Africa.

Progress update on the digitalisation and basic services research programme

On 14 December 2021, INCLUDE held a first progress meeting for the research programme on digitalisation and basic services in Africa. Representatives from all five case study teams presented the work they have done so far, and we discussed common challenges and solutions to conducting research on this topic. Here we share the latest updates from the programme.

Let the work commence!

On 21st October 2021, INCLUDE kicked off its latest research programme, “Digital divides or dividends: including basic services in Africa’s digital transformation agenda”. The meeting set the stage for a transparent, collaborative and aligned research process which will help the programme to run smoothly and increase its efficacy and impact.

Call open for proposals for our new research programme.

INCLUDE is very excited to announce the theme of our latest research programme and share some details and background about the content.