This paper is part of INCLUDE’s latest research programme, “Digital divides or dividends: including basic services in Africa’s digital transformation agenda”. The programme has been designed to gather important information on effective digitalisation of basic services in Africa. The programme looks at which e-service interventions exist, which of these are inclusive of poor and vulnerable groups, and to what extent governments are facilitating the enabling conditions for digital transformation. To this end, INCLUDE aims to highlight good examples and extract valuable lessons from five country case studies: Benin, Ghana, Mauritius, Uganda and Rwanda.
This paper presents the case of Mauritius, the country with the highest e-Government Development Index (EGDI) in Africa. Mauritius has achieved 100% access to electricity to its population since 2010, mobile data coverage through 4G stands at 99%, and 65% of individuals used the internet in 2020. Despite these positive results, the COVID-19 pandemic sparked a need to increase the range of e-services and revamp existing government portals.
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