The case study collaboration by INCLUDE and MUBS, together with TUNADO, World of Bees, Woord en Daad, and TRIAS Uganda, shows that digital innovations are not only about the digital domain. Virtual, technological, but also individual and social aspects play roles that both impede and negotiate the usability of digital innovations.

This two-pager tackles usability issues and gives recommendations that can unlock the next level of digital innovation in real-world settings. There is already a gap in access and ability that is best described as a digital divide. What does this divide look like when you dive into it with your digital application?